Privacy Policy

Who We Are

3L Engineering and Design (Pty) Ltd

“3L Engineering,” “we,” “us,” or “our” refers to the above entity, which operates the website 3lengineeringanddesign.com and the V8stealthbeetle brand. We are based in Cape Town, South Africa.

This policy explains what personal information we collect, why we collect it, how we use it, and what rights you have over your data. It applies to everyone who contacts us or uses our website, regardless of where you are in the world.

What Information We Collect

When you contact us through our website, email, social media, or WhatsApp, we may collect:

  • Your name
  • Email address
  • Phone number (if provided)
  • Country and region
  • The content of your message or enquiry
  • What product or service you are interested in
  • How you found us (e.g. YouTube, Facebook, Google)

If you apply to become an authorised distributor or Certified Master Builder, we also collect business-related information such as your company name, address, website, business type, and relevant experience.

We do not collect sensitive personal information such as financial details, identity numbers, or health data through our website.

Why We Collect It

We use your information for the following purposes:

  • To respond to your enquiry about our products or partnership programme
  • To send you relevant follow-up information, such as pricing, product updates, or partnership details
  • To keep a record of our communications with you
  • To improve our products, services, and website
  • To comply with any legal obligations

We will never use your information for unrelated marketing without your consent.

How We Process Your Enquiry

We use automated tools, including artificial intelligence, to help us process and respond to enquiries more efficiently. This means:

  • Your enquiry may be read and categorised by an AI system to ensure you receive the most relevant response as quickly as possible
  • Your contact details are stored in a secure database (Google Workspace) so we can manage ongoing communications
  • Follow-up emails may be sent automatically based on the type of enquiry you made

You will always have the option to opt out of further communications (see Your Rights below).

Who We Share Your Data With

We do not sell your personal information to anyone.

We may share your information with the following types of service providers, solely for the purpose of operating our business:

  • Email and communication platforms (Google Workspace)
  • Workflow automation tools (n8n, hosted in Germany under EU data protection law)
  • AI processing services (for enquiry classification only — your data is processed and not retained by the AI provider)

All service providers we use are required to handle your data securely and in accordance with applicable data protection laws.

How We Store and Protect Your Data

Your personal information is stored securely within our Google Workspace environment, which is protected by encryption and access controls. We use two-factor authentication on all accounts that access personal data.

We retain your information for as long as it is needed to manage our business relationship with you, or as required by law. If you request deletion of your data, we will remove it within 30 days (see Your Rights below).

Your Rights

Depending on where you live, you may have the following rights regarding your personal information:

  • Right of access — You can ask us what personal information we hold about you.
  • Right to correction — You can ask us to correct any inaccurate information.
  • Right to deletion — You can ask us to delete your personal information. We will do so within 30 days unless we are legally required to retain it.
  • Right to object — You can object to us processing your data, including receiving follow-up communications.
  • Right to opt out — Every automated email we send includes an unsubscribe link. You can opt out of further communications at any time.
  • Right to data portability — You can request a copy of your data in a common electronic format.

To exercise any of these rights, contact us at: [email protected]

We will respond to all requests within 30 days.

International Data Transfers

We are based in South Africa. Your data may be processed by service providers in other countries, including Germany (workflow automation) and the United States (AI processing). All transfers are made using services that comply with applicable data protection standards, including the EU General Data Protection Regulation (GDPR) and the South African Protection of Personal Information Act (POPIA).

Cookies

Our website may use cookies to improve your browsing experience. Cookies are small text files stored on your device. You can control or disable cookies through your browser settings.

Children

Our products and services are not directed at anyone under the age of 18. We do not knowingly collect personal information from children.

Applicable Laws

This policy is designed to comply with:

  • The Protection of Personal Information Act (POPIA) — South Africa
  • The General Data Protection Regulation (GDPR) — European Union and United Kingdom
  • Applicable U.S. state privacy laws, including the California Consumer Privacy Act (CCPA)
  • The CAN-SPAM Act — United States (governing commercial email communications)

Changes to This Policy

We may update this policy from time to time. Any changes will be posted on this page with an updated date. We encourage you to review this policy periodically.

Contact Us

If you have any questions about this policy or how we handle your personal information, please contact:

Jean Fourie

Email: [email protected]

Website: https://3lengineeringanddesign.com